Tag Archives: Care

“People don’t come because they don’t care.”

An article hit me in the face this morning.  Wham!

Arts: Misreading the declining audience problem

I needed it too.  Despite all the attempts to change the experiences to fit new audiences’ preferences, we do have an underlying problem that we should be focusing on.  Here are a few quotes from this article:

With the turning of the calendar now to September, orchestras and opera companies begin their new seasons and a simmering anxiety about declining audiences bedevils executives and their boards.

Inevitably some organizations act on the widespread but generally erroneous assumption that people don’t attend orchestra concerts because of the formalities of the concert hall, the ways in which patrons dress or behave or because the concert experience itself isn’t “diverse” enough.

Change of attitude

It’s not, however, the experience of attending an orchestra concert that needs modification, as if encouraging patrons to cheer and whistle between the movements of a symphony is all that’s needed for sell-outs. Rather, it’s the public attitude toward orchestral music that needs to be cultivated.

The decline comes not from the formalities of the concert hall experience, but from the erosion of the idea that classical music is worth knowing. People don’t come because they don’t care.

…It will require much more [than pop cross-overs and informal dress and presentation]. It will take a strong conviction that the effort is worth it and the courage to explain the ways in which orchestral music is more richly rewarding than some other musical forms. Such conviction however, is increasingly difficult in today’s egalitarian culture that insists all art forms are of equal value.

Absent that conviction, only the music that’s most aggressively and shamelessly marketed will get into the ears of children. And then not only orchestras will be the losers.

The article sites two instances of audience development efforts being executed successfully to outreach and connect with potential, new audience members.

The underlying issue is that people do not have the benchmark arts as part of their everyday lives anymore, and this is why they don’t care about us.  In order to get people to care, we need to care about taking the time and effort to outreach and show them why our arts matter, and why the arts would matter to them personally.

I have always felt that shifting the experiences and experimenting with new presentations can be used as a gateway to an art form.  As mentioned before, it could be time to evolve in several ways since our world is changing.  I do agree though that informal this and that may not do the trick if the underlying problem of apathy is still there.

This is one of the many reasons why audience development is crucial for today.  It’s not about the spin, it’s about getting people to care again, to realize that the arts can open them to a knew way of thinking and feeling.  It’s about the good stuff of why we are artists in the first place.  Sharing what really matters and outreaching to people that are ripe for this sharing is the way to go.

It’s about getting to know people again, building relationships, and sharing what truly matters, the arts!  So, although I feel it is time to experiment and potentially find some new rhythms of producing arts, it is more crucially important to reach and connect with people again.  This will make all the difference in the world because these efforts will bring care back into the equation.  We certainly want people to care about the arts again.  Right?

Cheers to happy and loyal audiences,

Shoshana

Shoshana Fanizza

Audience Development Specialists

http://www.buildmyaudience.com

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“Never treat your audience as customers, always as partners.”
~James Stewart

Please consider supporting ADS so we can continue our work.  Donate here! 

***Purchasing my book will help support ADS and our mission.***

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Filed under Arts, arts advocacy, arts management, arts marketing, Audience Development

A sick cat and audience development for the arts

CharliSome of you may know that one of my cats is very ill.  I have been back and forth to the vet many times in the past two weeks.  Both me and my cat are tired of the whole thing.  During the process, I realized that I am incorporating much of the advice I give to my clients for the 4th C of audience development, or the Care element of their plans.

  • I want to make my cat as comfortable as possible during this time.  I put an extra special soft blanket in her carrier to make the travels a little bit better for her.
    What are you doing to make your patrons more comfortable during their experience with you?
  • Her problem right now is not being able to keep food down. I am buying medicines and foods to help calm her stomach.
    What changes are you making to solve any problems your patrons are “ailing” from?
  • At the vet she sat in the corner, tired from the entire ordeal.  Today, I am “hearing” that she needs a little bit of time before another round of medications begin.
    Are you listening to what your audiences prefer?  What are you doing to accommodate their schedule, their needs? 
  • I was rewarded this morning when she began to eat a good breakfast.  After weeks of not being able to keep her food down, she seems to be doing a little better.  She purred when I pet her too.
    Caring for your audiences will have their rewards.  They will want to give back if you cater and care for them. 
  • I know that I will have to make decisions that will benefit her even if she doesn’t take to it from the start.  What makes this easier is her trust in me.
    If you care for your audiences, over time, they will start to trust your judgement even if they don’t completely agree with you. 
  • My cat has been with me for 14 years.  I couldn’t imagine my life without her.
    Just like a relationship with a pet, your relationships with your audiences can be loyal and long lasting if you keep caring for them throughout the relationship. 

Which brings me to the moral of this little cat tale (and tail).  If you care for your audiences through every experience with them, they will become happy and loyal audience members.  They will want to support you since they now know that you care for them too.  In the end, you can’t imagine your life without an audience, and when you care enough, they will not be able to imagine a life without you and your art.

Cheers to happy and loyal audiences,

Shoshana

Shoshana Fanizza

Audience Development Specialists

http://www.buildmyaudience.com

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“Never treat your audience as customers, always as partners.”
~James Stewart

Although we are not a non-profit, if you would like to support ADS to continue our work, you can donate here.

***Purchasing my book will help support ADS and our mission.***

My eBook

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Filed under arts management, Audience Development, Fundraising

Audience development and standing behind your services

This will be a quick one to chew on over the weekend.  I had an experience with a service today that completely let me down.  I asked for a small refund due to unsatisfactory services.  They simply stated that their policy is no refunds.

We in the arts tend to use this statement as well.  No refunds.   However, if someone truly is dissatisfied, and there is proof that the service provided was less than satisfactory, shouldn’t we be issuing refunds?  I am not speaking about the subjective opinions of whether or not someone liked your art.  I am speaking about the customer service that surrounds your art, the experiences that surround your art.  If someone is treated rudely or does not receive their services in the fashion they deserve, a refund is one way to apologize and let them know you want to make it up to them.

Well deserved refunds can actually help with audience development.  It shows that you are listening to your audience members and that you care to give them the best service possible.  Again, I am only speaking in terms of these special circumstances when you know that you have actually messed up or when your organization fails to deliver what is promised.  It takes a big person to fess up to their mistakes, and in being that person, your audience will appreciate that you are on their side. They will also see that you stand behind delivering good service.

Let me put it this way – it is the difference between gaining your audience members’ trust or losing audience members for good.  These little choices in our lives can make a big impact, especially when it comes to audience development.

Cheers to happy and loyal audiences,
Shoshana

Shoshana Fanizza

Audience Development Specialists

http://www.buildmyaudience.com

FacebookTwitterLinkedin

“Never treat your audience as customers, always as partners.”
~James Stewart

Although we are not a non-profit, if you would like to support ADS to continue our work, you can donate here.

My eBook

New eBook!  The How of  Audience Development for the Arts: Learn the Basics, Create Your Plan

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Filed under arts management, Audience Development

B.D.A. and audience development

I’m starting a new series called Monday Minute.  These will be short entries based on quick thoughts.

Today I want to talk to  you about B.D.A. What is B.D.A.?  I go into more detail in my new eBook, but basically it is the complete experience you give to your audiences Before, During, and After your event/offering.

You want the entire experience to be memorable in a good way.  If the B is lacking due to terrible marketing or customer service, if the D is is flat and people have a hard time connecting with the art due to lack of creativity, quality or care, if  the A is non-existent and you do not follow up after to thank your audiences and/or offer them a thank you “gift,” you will not be giving your audiences your best.

So, are you offering B.D.A.?

Cheers to happy and loyal audiences,
Shoshana

Shoshana Fanizza

Audience Development Specialists

http://www.buildmyaudience.com

FacebookTwitterLinkedin

“Never treat your audience as customers, always as partners.”
~James Stewart

Although we are not a non-profit, if you would like to support ADS to continue our work, you can donate here.

New eBook!  The How of  Audience Development for the Arts: Learn the Basics, Create Your Plan

Participatory Classical Music Webinar – Recording

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