Monthly Archives: July 2011

Audience Development, Groupons and other promo platforms: #auddev chat transcript for 7/28 Noon ET

Today we had another installment of #auddev chat on twitter.  We had the pleasure of having Kara Whittington, who is part of the Marketing team at the San Francisco Symphony, as our guest co-host.  Kara manages the discounts, promotions, advertising and sales, and has a great deal of experience with a variety of different online promotions platforms.

We talked about making sure to keep your target audience in mind when choosing a platform, why you would want to choose to do a promotional discount, and how you can stay in control of your offer.  Of course we discussed whether or not audiences came back after these types of offers and steps to take to make sure these efforts are good audience development.  Other considerations were brought up such as complimentary tickets and papering the house options.  All in all, I think you will see that discount promotional platforms can be another tool to use if you learn how to use them in the best way possible for your arts business.

I want to give a big thank you to, Kara, for saving an hour of her time to make this #auddev chat possible!

If you have any questions or comments, you can leave a reply. 

Cheers to happy and loyal audiences,

Shoshana

Shoshana Fanizza

Audience Development Specialists

http://www.buildmyaudience.com

FacebookTwitterLinkedin

*************************************************************************
#auddev chat, 7/28/11, Noon ET
@AudienceDevSpec Welcome to #auddev chat. We will be speaking with @grizzwhit Kara Whittington. Kara are you there? #auddevThu Jul 28 16:00:29 +0000 2011 – tweet id 96610990879285248 – #42
tweet details
@AudienceDevSpec Today’s topic will be Groupons and other discount promotions. Do these really work for audience development or are we losing money? #auddevThu Jul 28 16:01:24 +0000 2011 – tweet id 96611221528264704 – #43
tweet details
@AudienceDevSpec Kara are you there? @grizzwhit #auddevThu Jul 28 16:01:53 +0000 2011 – tweet id 96611342022230016 – #44
tweet details
@grizzwhit @AudienceDevSpec I’m here! #auddevThu Jul 28 16:02:08 +0000 2011 – tweet id 96611403544281088 – #45
tweet details
@AudienceDevSpec Excellent! @grizzwhit Why don’t you introduce yourself first. #auddevThu Jul 28 16:02:31 +0000 2011 – tweet id 96611499811942400 – #46
tweet details
@grizzwhit I’m currently in marketing for the @SFSymphony and manage discounts, promotions, advertising and sales for the org. #auddevThu Jul 28 16:04:14 +0000 2011 – tweet id 96611933515550721 – #47
tweet details
@chrisrusak @grizzwhit And we think you do a fantastic job. #auddevThu Jul 28 16:04:46 +0000 2011 – tweet id 96612067464843264 – #48
tweet details
@AudienceDevSpec . @grizzwhit You have been using different discount platforms. Right? Which ones? #auddevThu Jul 28 16:04:58 +0000 2011 – tweet id 96612116269764608 – #49
tweet details
@grizzwhit born and raised in a family of musicians, I had an early start into the world of music arts and culture #auddevThu Jul 28 16:05:11 +0000 2011 – tweet id 96612170418225152 – #50
tweet details
@AudienceDevSpec .@grizzwhit Do you plan an instrument? #auddevThu Jul 28 16:06:04 +0000 2011 – tweet id 96612393123196929 – #51
tweet details
@grizzwhit #auddevwe’ve used what feels like dozensThu Jul 28 16:06:12 +0000 2011 – tweet id 96612426149142528 – #52
tweet details
@AudienceDevSpec Play an instrument. Typing woes. #auddevThu Jul 28 16:06:27 +0000 2011 – tweet id 96612491940999168 – #53
tweet details
@grizzwhit #auddevgroupon, living social, mamapedia, tabblehopper, gilt, travelzoo,Thu Jul 28 16:07:10 +0000 2011 – tweet id 96612671524315136 – #54
tweet details
@AudienceDevSpec Wow, I’m not familiar with all of these. #auddevThu Jul 28 16:07:28 +0000 2011 – tweet id 96612746472337409 – #55
tweet details
@grizzwhit @chrisrusak thanks so much! #auddevThu Jul 28 16:07:34 +0000 2011 – tweet id 96612770073673728 – #56
tweet details
@grizzwhit @AudienceDevSpec I have but not currently- singer, violin, French horn, piano #auddevThu Jul 28 16:08:11 +0000 2011 – tweet id 96612929302048768 – #57
tweet details
@AudienceDevSpec . @grizzwhit Another French horn player! Back to topic, which platform do you like the best and why? #auddevThu Jul 28 16:09:00 +0000 2011 – tweet id 96613131740119040 – #58
tweet details
@aaronmandersen Audience Dev meetup 1 wk from today in Chicago! http://bit.ly/n44oUJ #theater #theatre #2amt #dance #music #auddev@audiencedevspecThu Jul 28 16:09:56 +0000 2011 – tweet id 96613366637924353 – #59
tweet details
@AudienceDevSpec .@grizzwhit So which platform do you like the best and why? #auddevThu Jul 28 16:10:59 +0000 2011 – tweet id 96613631290118144 – #60
tweet details
@grizzwhit #auddev@SFSymphony we have over 230 concerts each yearThu Jul 28 16:11:19 +0000 2011 – tweet id 96613715062960128 – #61
tweet details
@AudienceDevSpec Right now we are having an #auddev chat. Talking about Groupon and other formats. Questions? Stories? use #auddevhashtag.Thu Jul 28 16:12:31 +0000 2011 – tweet id 96614017262551040 – #62
tweet details
@grizzwhit with all promotions, its important i’ve found to manage real expectations. what are you doing this for, and why? #auddevThu Jul 28 16:12:47 +0000 2011 – tweet id 96614084098785280 – #63
tweet details
@grizzwhit @AudienceDevSpec @annettecoleman can you tell me more about the offer and the results? #auddevThu Jul 28 16:14:01 +0000 2011 – tweet id 96614393814581249 – #64
tweet details
@grizzwhit I prefer @Travelzoo for one major reason #auddevThu Jul 28 16:14:40 +0000 2011 – tweet id 96614559699320832 – #65
tweet details
@AudienceDevSpec That is a great point. It is good to conceptualize why you are doing a promo. What are the goals? Can you take the hit $wise? #auddevThu Jul 28 16:15:10 +0000 2011 – tweet id 96614684999942144 – #66
tweet details
@AudienceDevSpec Travelzoo. How does Travelzoo work? @grizzwhit Is it similar to Groupon? #auddevThu Jul 28 16:16:01 +0000 2011 – tweet id 96614897835716608 – #67
tweet details
@grizzwhit #auddevtravelzoo sends people to your own website to book- this means you easily retain the new information of those purchasing…Thu Jul 28 16:16:16 +0000 2011 – tweet id 96614962667065344 – #68
tweet details
@AudienceDevSpec That is fantastic! @grizzwhit #auddev. The main gripe I have against some of these promos is not being able to retain patron info.Thu Jul 28 16:16:55 +0000 2011 – tweet id 96615123090817026 – #69
tweet details
@grizzwhit #auddevwe’ve found that these people continue to buy tickets, and 2% even have purchased subscriptions!Thu Jul 28 16:17:00 +0000 2011 – tweet id 96615143940689921 – #70
tweet details
@AudienceDevSpec Do any of them complain about the higher prices after the promo? @grizzwhit #auddevThu Jul 28 16:17:38 +0000 2011 – tweet id 96615304104378368 – #71
tweet details
@grizzwhit So this is totally different than other sites like Groupon. However, if you are a nimble small org, u can work around this to get… #auddevThu Jul 28 16:18:18 +0000 2011 – tweet id 96615474120491008 – #72
tweet details
@grizzwhit …the patron data and begin tracking the success of these #auddevcampaigns. because truly that is what these are. they’re lead generatorsThu Jul 28 16:18:49 +0000 2011 – tweet id 96615601182744576 – #73
tweet details
@AudienceDevSpec The other reason Groupon seems not the way to go, especially for non-profs is that you only end up with 25%. #auddevThu Jul 28 16:18:57 +0000 2011 – tweet id 96615637203419138 – #74
tweet details
@grizzwhit p.s. advance apologies to my followers- the next hour I’m on a fund #auddevaudience development chat. Lots of tweeting!Thu Jul 28 16:19:19 +0000 2011 – tweet id 96615727422910464 – #75
tweet details
@grizzwhit we haven’t experienced complaints about prices after the promo. their first exp is w/ a discount, but they experience great product #auddevThu Jul 28 16:20:02 +0000 2011 – tweet id 96615907773792256 – #76
tweet details
@AudienceDevSpec My local contemp museum is using Groupon for their memberships. The membership is $75, Groupon is $35, they get $17.50? #auddevThu Jul 28 16:20:24 +0000 2011 – tweet id 96616003659776000 – #77
tweet details
@grizzwhit and then see the value and return. #auddevBut we try to keep price point low- tickets start at $15 for most concerts @sfsymphonyThu Jul 28 16:20:32 +0000 2011 – tweet id 96616037147095040 – #78
tweet details
@AudienceDevSpec That is another good point. For people starting out with discounts, make sure they know ticket price ranges for normal purchase. #auddevThu Jul 28 16:21:39 +0000 2011 – tweet id 96616317339172864 – #80
tweet details
@grizzwhit A good point. Be sure to negotiate as much as possible. You can sometimes negotiate better with these rev share models. #auddevThu Jul 28 16:21:44 +0000 2011 – tweet id 96616335634735105 – #81
tweet details
@AudienceDevSpec Yes, you can create your own promos without these sites. @edithwarhol #auddevThu Jul 28 16:22:41 +0000 2011 – tweet id 96616574605213696 – #82
tweet details
@grizzwhit @thechicagored Yes we’re on tessitura #auddevThu Jul 28 16:22:44 +0000 2011 – tweet id 96616590287716352 – #83
tweet details
@AudienceDevSpec I was wondering what price points these patrons purchase at after the great deal? @grizzwhit #auddevThu Jul 28 16:23:39 +0000 2011 – tweet id 96616818541740032 – #84
tweet details
@grizzwhit @AudienceDevSpec Yes- but look at it as a risk worth taking if you want new ppl, or you want to spread awareness about your brand #auddevThu Jul 28 16:23:53 +0000 2011 – tweet id 96616877014528000 – #85
tweet details
@grizzwhit These sites can also be a helpful brand awareness tool. For instance, we setup a promo with LivingSocial Escapes-with only 20 tix… #auddevThu Jul 28 16:24:37 +0000 2011 – tweet id 96617062344044544 – #86
tweet details
@AudienceDevSpec The premise is to get your foot in the door, but it will only work if can convert to a regular buyer. @maricarjagger #auddevThu Jul 28 16:24:45 +0000 2011 – tweet id 96617097114824704 – #87
tweet details
@grizzwhit … that included a night’s stay at a local upscale hotel, plus breakfast and drink voucher at concert. #auddevit helped us get…Thu Jul 28 16:25:14 +0000 2011 – tweet id 96617217931747331 – #88
tweet details
@grizzwhit ..our message out to a larger audience, even though we limited the number of packages people could purchase. #auddevThu Jul 28 16:25:36 +0000 2011 – tweet id 96617309942185984 – #89
tweet details
@AudienceDevSpec @grizzwhit That is true. My advice would be – make sure you can write off initial loss. For smaller non-profs might be a problem. #auddevThu Jul 28 16:25:57 +0000 2011 – tweet id 96617396642643968 – #90
tweet details
@AudienceDevSpec That is a great idea. Limit number of tix, but it still goes to a larger group base. #auddevThu Jul 28 16:27:00 +0000 2011 – tweet id 96617662184046592 – #91
tweet details
@triadstage @grizzwhit Wow, that’s awesome. Those have been our main worries. Along with what our subscribers will think. #auddevThu Jul 28 16:27:03 +0000 2011 – tweet id 96617673374449664 – #92
tweet details
@grizzwhit @AnnetteColeman @AudienceDevSpec #auddevI’d suggest its best to use images that will encourage purchases.Thu Jul 28 16:27:06 +0000 2011 – tweet id 96617688910143488 – #93
tweet details
@grizzwhit @AnnetteColeman @AudienceDevSpec More importantly, its misleading if ppl can’t purchase your art at discount they’re promoting #auddevThu Jul 28 16:27:30 +0000 2011 – tweet id 96617788826861569 – #94
tweet details
@AudienceDevSpec @grizzwhit Can you share another platform you have had success with? #auddevThu Jul 28 16:27:48 +0000 2011 – tweet id 96617863485468674 – #95
tweet details
@grizzwhit definitely. #auddevif you have inventory, test it with these sites to see what return you can get. if it goes unsold, that’s a loss too!Thu Jul 28 16:28:22 +0000 2011 – tweet id 96618005903048704 – #96
tweet details
@AudienceDevSpec Please do use the #auddevhashtag to share with everyone. :O)Thu Jul 28 16:28:50 +0000 2011 – tweet id 96618124723503105 – #97
tweet details
@triadstage @audiencedevspec The initial loss is what prevents us from doing it for our Cabaret space…only $18 tix in a 90 seat space #auddevThu Jul 28 16:29:17 +0000 2011 – tweet id 96618236111622144 – #98
tweet details
@grizzwhit another platform we used last year was Mamapedia- which was as you might guess, for moms! #auddevThu Jul 28 16:29:34 +0000 2011 – tweet id 96618308920541184 – #99
tweet details
@AudienceDevSpec @AnnetteColeman must have popped off of Twitter. I’m not sure it was her artwork. Good point. #auddevThu Jul 28 16:29:37 +0000 2011 – tweet id 96618320740098048 – #100
tweet details
@grizzwhit @triadstage I’ve found most reasonable subscriber audiences will understand an orgs need to get new customers #auddevThu Jul 28 16:30:24 +0000 2011 – tweet id 96618518111461376 – #101
tweet details
@AudienceDevSpec @triadstage I have often wondered if the “Free” approach would be better than a promo is some cases. #auddevThu Jul 28 16:30:39 +0000 2011 – tweet id 96618579750957056 – #102
tweet details
@AudienceDevSpec Finding targeted promo options is a great idea. #auddevThu Jul 28 16:31:37 +0000 2011 – tweet id 96618824027222019 – #103
tweet details
@grizzwhit We had 3 new concerts, that were not an easy message to convey, so we used Mamapedia and sold out. Huge success #auddevThu Jul 28 16:31:48 +0000 2011 – tweet id 96618871276044288 – #104
tweet details
@AudienceDevSpec @grizzwhit What were the concerts? #auddevThu Jul 28 16:32:06 +0000 2011 – tweet id 96618948040200192 – #105
tweet details
@grizzwhit We would not have otherwise sold those concerts to capacity, without leveraging a new audience through mamapedia #auddevThu Jul 28 16:32:18 +0000 2011 – tweet id 96618996249534464 – #106
tweet details
@grizzwhit so my lesson there is that where/when you have opportunity, see how these would work to your orgs benefit #auddevThu Jul 28 16:32:42 +0000 2011 – tweet id 96619097936244736 – #107
tweet details
@AudienceDevSpec I think if you have empty seats to sell, why not go for a promo, but be sure to have a follow up strategy. #auddevThu Jul 28 16:32:57 +0000 2011 – tweet id 96619159131131904 – #108
tweet details
@triadstage @audiencedevspec Exactly! If you’re not getting more than a few $ then just do a special free house and get new aud that way. #auddevThu Jul 28 16:33:09 +0000 2011 – tweet id 96619209311797249 – #109
tweet details
@AnnetteColeman Sorry took a call. It was my art advertising a discount amount that they could purchase from the gallery-didn’t say purchase my art #auddevThu Jul 28 16:33:12 +0000 2011 – tweet id 96619220867092480 – #110
tweet details
@grizzwhit @AudienceDevSpec the concerts were holiday-ish, right before christmas. some orchestra and chorus members. #auddevThu Jul 28 16:33:30 +0000 2011 – tweet id 96619298876956672 – #111
tweet details
@AudienceDevSpec @grizzwhit Fun concerts. I can see why they sold. #auddevThu Jul 28 16:33:55 +0000 2011 – tweet id 96619405030592512 – #112
tweet details
@SkyArtsMgmt These Group stats are interesting, altho non-arts specific. http://t.co/1CZ7UBN #auddevThu Jul 28 16:34:07 +0000 2011 – tweet id 96619452992454656 – #113
tweet details
@grizzwhit We also use goldstar- when we give tickets at will call, we have a “sign up for our e-club list” invite in the tix envelope #auddevThu Jul 28 16:34:20 +0000 2011 – tweet id 96619509389070337 – #114
tweet details
@AudienceDevSpec @AnnetteColeman That could actually work against the gallery & maybe you if someone really wanted to purchase your art after seeing. #auddevThu Jul 28 16:34:43 +0000 2011 – tweet id 96619603194675200 – #115
tweet details
@triadstage @grizzwhit I would hope so! But we’ve had enough ppl comment on other orgs use of them that it makes us hesitant. #auddevThu Jul 28 16:34:43 +0000 2011 – tweet id 96619605887422464 – #116
tweet details
@grizzwhit take in those discount seekers, and use your own online channels to reach them moving forward #auddevThu Jul 28 16:34:47 +0000 2011 – tweet id 96619622673022976 – #117
tweet details
@AudienceDevSpec @grizzwhit I like the fact that Goldstar is event specific too. #auddevThu Jul 28 16:35:15 +0000 2011 – tweet id 96619737374654466 – #118
tweet details
@grizzwhit @triadstage that’s understandable. have you used any yet? #auddevThu Jul 28 16:35:21 +0000 2011 – tweet id 96619763173818368 – #119
tweet details
@AudienceDevSpec @triadstage The one good thing about using the promo service is extra awareness through this marketing avenue. #auddevThu Jul 28 16:36:04 +0000 2011 – tweet id 96619945269530624 – #120
tweet details
@grizzwhit #auddevits easy to make your groupon offers concert specific. you can be as broad or specific as you’d like- its your offer 🙂Thu Jul 28 16:36:08 +0000 2011 – tweet id 96619961564405760 – #121
tweet details
@AudienceDevSpec @grizzwhit Have there been any platforms that did not work for you? #auddevThu Jul 28 16:36:34 +0000 2011 – tweet id 96620070545002496 – #122
tweet details
@triadstage @grizzwhit Not yet! We closed out our season very well (yay!). We start back up in Sept so we’ll see then. I’m still so skeptical #auddevThu Jul 28 16:36:41 +0000 2011 – tweet id 96620098021896193 – #123
tweet details
@grizzwhit @AudienceDevSpec truthfully, the groupon, living social, etc are effective but they put a big strain on will call and the box office #auddevThu Jul 28 16:37:17 +0000 2011 – tweet id 96620251487281152 – #124
tweet details
@AudienceDevSpec @grizzwhit I can see that! #auddevThu Jul 28 16:37:40 +0000 2011 – tweet id 96620346584739840 – #125
tweet details
@SkyArtsMgmt Also some potential exclusivity and offer timing issues with Groupon pointed out in @frogloops article in addition to stats. #auddevThu Jul 28 16:37:40 +0000 2011 – tweet id 96620346861555712 – #126
tweet details
@grizzwhit So we are using these sparingly- which keeps the value high for the majority of our product imho #auddevThu Jul 28 16:37:51 +0000 2011 – tweet id 96620393573531648 – #127
tweet details
@AudienceDevSpec We are finding out that one size promo platform does not fit all, and make sure to tweak to fit your needs. #auddevThu Jul 28 16:38:32 +0000 2011 – tweet id 96620567117041665 – #128
tweet details
@grizzwhit if a concert isn’t selling, its not always the case that a deep discount will help it. its always a risk #auddevThu Jul 28 16:39:06 +0000 2011 – tweet id 96620706464407552 – #129
tweet details
@triadstage @grizzwhit We’re in such a small market and our prices are so low (comparatively) that it’s really hard for me to make that jump #auddevThu Jul 28 16:39:19 +0000 2011 – tweet id 96620763163009024 – #130
tweet details
@SkyArtsMgmt Has anyone tried the org. Houseseats? Used to paper a thin house, potential audience pays subscription to receive notice of comps. #auddevThu Jul 28 16:39:24 +0000 2011 – tweet id 96620781655703552 – #131
tweet details
@AudienceDevSpec @triadstage What is your normal pricing? #auddevThu Jul 28 16:39:35 +0000 2011 – tweet id 96620829814697984 – #132
tweet details
@grizzwhit @SkyArtsMgmt @frogloops thats a good point. #auddevthey want exclusive deals. now i find they ask for even more within pkg.Thu Jul 28 16:39:55 +0000 2011 – tweet id 96620913549783040 – #133
tweet details
@grizzwhit @SkyArtsMgmt @frogloops most orgs dont have bandwidth to create these special packages. i usually roll my eyes when they ask #auddevThu Jul 28 16:40:28 +0000 2011 – tweet id 96621050699329538 – #134
tweet details
@AudienceDevSpec @SkyArtsMgmt I have to say I do not like the “Paper the house” mentality since it is more along the lines of “butts in seats.” #auddevThu Jul 28 16:40:39 +0000 2011 – tweet id 96621097058967553 – #135
tweet details
@grizzwhit @SkyArtsMgmt interesting. no I haven’t used it. if we paper, we give to ppl we know directly. #auddevThu Jul 28 16:40:58 +0000 2011 – tweet id 96621178034196480 – #136
tweet details
@grizzwhit @triadstage that makes sense. i’d probably do the same thing #auddevThu Jul 28 16:41:17 +0000 2011 – tweet id 96621258699051008 – #137
tweet details
@AudienceDevSpec Yes! RT @grizzwhit: @SkyArtsMgmt interesting. no I haven’t used it. if we paper, we give to ppl we know directly. #auddevThu Jul 28 16:41:18 +0000 2011 – tweet id 96621262037716992 – #138
tweet details
@AudienceDevSpec You might as well use your comps for special gifts to people you know or want to get more acquainted with. #auddevThu Jul 28 16:41:45 +0000 2011 – tweet id 96621373543297024 – #139
tweet details
@triadstage Apologize for the Twitter spam guys, great convo going on at #auddevabout Groupon/Living Social etc and the Arts. Come join us!Thu Jul 28 16:41:55 +0000 2011 – tweet id 96621417604456448 – #140
tweet details
@grizzwhit there are definitely times when you need a good house, & paper the house. same reason that we’re mission driven, not market driven #auddevThu Jul 28 16:42:22 +0000 2011 – tweet id 96621528854179840 – #141
tweet details
@AudienceDevSpec Or, use comps for another non-profit org and be able to say you donated tickets to the underserved. Good for publicity and grants. #auddevThu Jul 28 16:42:29 +0000 2011 – tweet id 96621558155579392 – #142
tweet details
@grizzwhit community groups, students, under served ppl in your community- great papering sources. #auddevThu Jul 28 16:43:14 +0000 2011 – tweet id 96621749277437953 – #143
tweet details
@AudienceDevSpec @triadstage That is a lower price point range. I can see why 25% may not be the best thing for you. #auddevThu Jul 28 16:43:26 +0000 2011 – tweet id 96621800112394241 – #144
tweet details
@SkyArtsMgmt Not fond of papering either. If giving to own customers, u are reaching the converted. W Houseseats, move beyond your own contact. #auddevThu Jul 28 16:44:13 +0000 2011 – tweet id 96621997286621184 – #145
tweet details
@AudienceDevSpec Although, you could look at the $ as an advertising cost. A promo of this nature might work better than an ad. #auddevThu Jul 28 16:44:25 +0000 2011 – tweet id 96622045697290240 – #146
tweet details
@AudienceDevSpec @SkyArtsMgmt Unless you offer people to use as gifts to others that haven’t come before. Now that is #auddev!Thu Jul 28 16:44:58 +0000 2011 – tweet id 96622183429836800 – #147
tweet details
@triadstage @audiencedevspec That’s why we’re torn. Would love to get brand new faces, but we’d only be receiving a few dollars per ticket. #auddevThu Jul 28 16:45:11 +0000 2011 – tweet id 96622238501048320 – #148
tweet details
@AudienceDevSpec @triadstage Maybe the simple 2 for 1 would be better. You’d be getting 50% and still get new faces. #auddevThu Jul 28 16:45:50 +0000 2011 – tweet id 96622400485076993 – #149
tweet details
@grizzwhit Recently we had 4 concerts that weren’t selling… we used our own email list (ppl in our “eclub” 4 discounts) promo 2 tix for $20 #auddevThu Jul 28 16:45:58 +0000 2011 – tweet id 96622436786765824 – #150
tweet details
@SkyArtsMgmt Reaching underserved can be problematic. Takes lead time. Toronto audience have low book-ahead ratio and subscriptions declining #auddevThu Jul 28 16:46:20 +0000 2011 – tweet id 96622527018844160 – #151
tweet details
@grizzwhit We thought we’d have to use groupon to sell the rest of the seats, but we sold out using our own internal list of emails… #auddevThu Jul 28 16:46:30 +0000 2011 – tweet id 96622569284833280 – #152
tweet details
@grizzwhit …of ppl who self identified as wanting to get discount offers from us. hugely successful. #auddevThu Jul 28 16:46:51 +0000 2011 – tweet id 96622658963243008 – #153
tweet details
@AudienceDevSpec MT @parkcofield: Mixed results w/ daily deals. Doesn’t work for us on ind tkts, but great when we offer a discounted membership. #auddevThu Jul 28 16:46:54 +0000 2011 – tweet id 96622671336452100 – #154
tweet details
@grizzwhit so you can use the model of groupon, but not the rev share if you build a list of ppl that want discounts from you. #auddevThu Jul 28 16:47:15 +0000 2011 – tweet id 96622760196968448 – #155
tweet details
@AudienceDevSpec @parkcofield How much of a discount was it for the membership? #auddevThu Jul 28 16:47:16 +0000 2011 – tweet id 96622762864553984 – #156
tweet details
@SkyArtsMgmt Yes, that is a good idea! #auddevThu Jul 28 16:47:31 +0000 2011 – tweet id 96622824579547136 – #157
tweet details
@grizzwhit @SkyArtsMgmt definitely. so make connections before you need to activate them #auddevThu Jul 28 16:47:42 +0000 2011 – tweet id 96622871543156738 – #158
tweet details
@grizzwhit @triadstage @audiencedevspec yes- its an advertising cost #auddevThu Jul 28 16:48:09 +0000 2011 – tweet id 96622983778537472 – #159
tweet details
@triadstage @skyartsmgmt I think that’s everywhere. These days planning ahead is 24 hrs, 48 if you’re lucky. Planning a year is just unheard of #auddevThu Jul 28 16:48:40 +0000 2011 – tweet id 96623117027385344 – #160
tweet details
@grizzwhit @parkcofield @AudienceDevSpec interesting. whats the price point difference or offering? #auddevThu Jul 28 16:48:43 +0000 2011 – tweet id 96623128993738752 – #161
tweet details
@AudienceDevSpec @grizzwhit @triadstage This means that on the books, the loss of money is the cost of the advertising? Want to be clear for all. #auddevThu Jul 28 16:49:46 +0000 2011 – tweet id 96623393876619264 – #162
tweet details
@SkyArtsMgmt I have reluctance to offer last-minute discounts to core audience. We have trained them to wait for discounts. I offer early bird. #auddevThu Jul 28 16:49:48 +0000 2011 – tweet id 96623398486155264 – #163
tweet details
@AudienceDevSpec @SkyArtsMgmt Major debate with this. Core aud. which buys early might not mind paying full price. #auddevThu Jul 28 16:50:42 +0000 2011 – tweet id 96623627209932800 – #164
tweet details
@grizzwhit @AudienceDevSpec @triadstage could be if you need to show the loss #auddev but i’d suggest otherwise- not a loss. lead gen… #auddevThu Jul 28 16:51:03 +0000 2011 – tweet id 96623713172209664 – #165
tweet details
@grizzwhit @AudienceDevSpec @triadstage send those leads to telemarketing next! #auddevor send follow up offer to get them to come backThu Jul 28 16:51:29 +0000 2011 – tweet id 96623823184605185 – #166
tweet details
@AudienceDevSpec @grizzwhit How do you post this $ on the books since it doesn’t really “cost” to use the service. #auddevThu Jul 28 16:51:44 +0000 2011 – tweet id 96623888724787200 – #167
tweet details
@SkyArtsMgmt @grizzwhit Even with excellent existing connections, response is too slow to be practical. #auddevThu Jul 28 16:51:52 +0000 2011 – tweet id 96623920349847552 – #168
tweet details
@grizzwhit @SkyArtsMgmt love that. #auddevis about training as well, so thats hugely important.Thu Jul 28 16:51:56 +0000 2011 – tweet id 96623937236119552 – #169
tweet details
@grizzwhit @SkyArtsMgmt and in papering, 50% of folks are no shows. thats a waste. use groupon model to get some rev, commitment to show up #auddevThu Jul 28 16:52:55 +0000 2011 – tweet id 96624185387909120 – #170
tweet details
@AudienceDevSpec @SkyArtsMgmt Low book-ahead and subs declining is happening almost everywhere. #auddevThu Jul 28 16:52:58 +0000 2011 – tweet id 96624199115878400 – #171
tweet details
@SkyArtsMgmt True, but it is rewarding loyalty. And many miss the discount anyway. Plus it helps predict which performances will be popular #auddevThu Jul 28 16:53:16 +0000 2011 – tweet id 96624274474934272 – #172
tweet details
@grizzwhit it amazes me sometimes how getting someone to pay something (anything) they are more likely to show than if comp’d #auddevThu Jul 28 16:53:27 +0000 2011 – tweet id 96624319492390912 – #173
tweet details
@triadstage @audiencedevspec That’s what we’ve seen it as…hence the reasons for being skeptical…i don’t have many ad $$ to start with! #auddevThu Jul 28 16:54:24 +0000 2011 – tweet id 96624558332841984 – #174
tweet details
@AudienceDevSpec @SkyArtsMgmt There might be non-monetary ways to reward loyalty too. #auddevThu Jul 28 16:54:30 +0000 2011 – tweet id 96624583284764672 – #175
tweet details
@SkyArtsMgmt @grizzwhit Houseseats org removes no-shows from their mailing list. Maybe not an either/or. Could be used with Groupon. #auddevThu Jul 28 16:54:40 +0000 2011 – tweet id 96624626981019648 – #176
tweet details
@grizzwhit are there any other #auddevquestions? this has been a lot of fun, but I have to run for a call at the top of the hour.Thu Jul 28 16:54:48 +0000 2011 – tweet id 96624660199899136 – #177
tweet details
@AudienceDevSpec I’m almost wanting to have people have the discount early, but then giving people the option to buy at full price to support org. #auddevThu Jul 28 16:55:13 +0000 2011 – tweet id 96624762784198658 – #178
tweet details
@grizzwhit @edithwarhol @triadstage excellent. #auddevThu Jul 28 16:55:44 +0000 2011 – tweet id 96624895496163328 – #179
tweet details
@AudienceDevSpec @triadstage Perhaps try the promo w/ the loss that is similar amount to ad space and don’t purchase an ad – see what happens. #auddevThu Jul 28 16:56:34 +0000 2011 – tweet id 96625103135186944 – #180
tweet details
@AudienceDevSpec @triadstage That is if the ad isn’t working that well to begin with. If ad working, then don’t bother and stick with ad. #auddevThu Jul 28 16:56:56 +0000 2011 – tweet id 96625194529071104 – #181
tweet details
@AudienceDevSpec @grizzwhit We have 3 min. Do you want to say some final words? #auddevThu Jul 28 16:57:35 +0000 2011 – tweet id 96625360623505408 – #182
tweet details
@SkyArtsMgmt I have found early bird discount can lead to one or more early sell-outs, leading to great buzz. Works well with min. 2 week runs. #auddevThu Jul 28 16:57:46 +0000 2011 – tweet id 96625406693744640 – #183
tweet details
@SkyArtsMgmt @AudienceDevSpec How about early bird discount with a top up donation. Customer gets tax receipt for difference. #auddevThu Jul 28 16:59:33 +0000 2011 – tweet id 96625855509442560 – #184
tweet details
@AudienceDevSpec We have learned that you need to consider the target aud, the costs, the gains and losses when using a promo platform. #auddevThu Jul 28 16:59:52 +0000 2011 – tweet id 96625934324604928 – #185
tweet details
@triadstage @audiencedevspec Exactly 🙂 We’re doing fine without the extreme discounts. I’m fascinated by the whole concept. #auddevThu Jul 28 16:59:54 +0000 2011 – tweet id 96625943975702528 – #186
tweet details
@grizzwhit @AudienceDevSpec thank you for the opp to have this #auddevchat! its been fun and i’m open if others who didn’t join real time to msg meThu Jul 28 17:00:06 +0000 2011 – tweet id 96625992449273856 – #187
tweet details
@SkyArtsMgmt @AudienceDevSpec Never tried that strategy — could be interesting. #auddevThu Jul 28 17:00:06 +0000 2011 – tweet id 96625991639773184 – #188
tweet details
@AudienceDevSpec You can make the promo work for you by negotiating, limiting amounts, etc. #auddevThu Jul 28 17:00:18 +0000 2011 – tweet id 96626044773203969 – #189
tweet details
@grizzwhit target your audience, use discounts when you have an opportunity, and test various to see what works best for your org #auddevThu Jul 28 17:00:36 +0000 2011 – tweet id 96626117435330560 – #190
tweet details
@AudienceDevSpec Always have a way to capture patron data and to follow up, otherwise the promo will not be an #auddeveffort.Thu Jul 28 17:00:45 +0000 2011 – tweet id 96626154496208896 – #191
tweet details
@grizzwhit don’t be afraid- its ok to start small. #auddevis about trying new things after all, isnt it?Thu Jul 28 17:00:56 +0000 2011 – tweet id 96626200864239616 – #192
tweet details
@AudienceDevSpec Yes #auddev is about trying new things. Think about what is not working and shift that money to #auddevefforts to try.Thu Jul 28 17:01:48 +0000 2011 – tweet id 96626421543346176 – #193
tweet details
@AudienceDevSpec You have just witnessed another fun and informative #auddevchat. I hope you can join us next time. I also need guest hosts. Contact me!Thu Jul 28 17:03:02 +0000 2011 – tweet id 96626729082290176 – #194
tweet details
@AudienceDevSpec Thank you to: @triadstage @SkyArtsMgmt @parkcofield @maricarjagger @edithwarhol @AnnetteColeman for participating! #auddevThu Jul 28 17:03:46 +0000 2011 – tweet id 96626915426836480 – #195
tweet details

@AudienceDevSpec If you missed out on #auddev chat, I will be posting the transcript on my blog later today.

Thu Jul 28 17:04:13 +0000 2011 – tweet id 96627028924710912 – #196
tweet details

Advertisements

1 Comment

Filed under arts management, arts marketing, Audience Development

Audience Development for Arts Advocacy or the popcorn & candy top 10 reasons to support the arts

Last week I found a blog that was resurrected for another round on Twitter:

The Top 10 Reasons to Support the Arts (from Arts Watch)

This blog post is a good summary of many of the practical reasons why the arts are good for us:

10. True prosperity
9. Stronger communities
8. Health and well-being
7. 21st Century workforce

6. Improved academic performance
5. Arts in the schools = better SAT scores
4. Creative Industries
3. Arts are the cornerstone of tourism
2. Arts are good for local merchants
1. The arts are an Industry

You can read about each one on the blog.   I agree with these reasons, however, I feel that these are the vegetables (the veggies version I like to call it) that we keep feeding people in order to attempt to get them to become more aware and agree.  Like most of us know, we have been told that 3-5 servings of vegetables and fruit along with exercise will keep us healthy, yet the majority of us are not eating healthy nor exercising.  Do you think this approach is working? Maybe for the few that are more conscious of their daily life diets.  Wouldn’t we rather have the majority catch onto the value of the arts?

I am a firm believer that we need to start applying audience development techniques to arts advocacy campaigns.  We need to get more and more people involved and in order to do that, we need to build relationships around this common cause and get people to start taking action.  One way to get people more interested is to create reasons that excite us and energize us to want to become a part of the arts movement.

My friends from @NPAConvention were curious about my tweet on this subject and wanted to know what the popcorn and candy version would look like for the top 10 reasons for the arts.  I’ve been giving this challenge some thought and came up with my own top 10 reasons for arts advocacy that might have a little more sugar coating to get people to sit up and take notice.

The arts…

10. Make life fun!  Consider what you do for fun.  Do you go to see a movie?  Do you play video games?  Do you watch television?  Do you take the kids to a show at the library?  Do you read books?  Whatever you do for fun most of the time has a tie into the arts.  You need artists, actors, producers, writers, etc. in order to create these fun things to do.  The next time you are looking for fun, think about what part of the arts contributes to your fun.

9. Brings awareness to life…Every time someone is attempting to get your attention via a commercial, campaign, marketing message, magazine and book covers, the arts are involved.  Everyone wants to bring awareness about what they care about, what they want to sell, and what they want others to join in caring about.  The arts make these messages in life “pop.”  Without the creativity that grabs our attentions and gives us something to talk about, the messages in our lives would be stale and boring.  We wouldn’t be able to sell our products and ideas and our passions without the arts.

8. Design our world…My mother has a broken toilet seat.  She could get an ordinary toilet seat.  Or, she could get one of these snazzy toilet seats!  The arts help to make the ordinary into something extraordinary.  We buy product designs  that suit our personalities and that are fun to share when others come to visit.  We purchase clothes that show our personalities to others.   We develop websites that give us a brand and identity online.   Designs give us choices in life that will fit our own style.  Without the arts and the artists that design our world, we would all be uniform, same old same old.

7. Make our dining experiences more tasteful!  When I go out to eat, I generally hear people commenting not only on how the food tastes, but the appearance of the food.  I recently went to a new Mexican Bistro in town, and their create your own guacamole not only had an entertaining side show where the prep chef combined the ingredients that we chose, but it was presented on a plate partly covered with spices that had the artistic logo of the restaurant artistically brushed into this spiced canvas.  The culinary arts make our food look and taste good.  Without these creative types, we would all be eating brown lumpy globs of food.

8. Pop our culture!  When you turn on the radio to hear a popular song or look at the paper (or online version) with the headlines about the latest Harry Potter movie, this is the arts popping our culture. I’m sure in your lifetime there was a celebrity heartthrob when you were a teenager.  The pop magazines, books, radio songs, give us something to get excited about, to talk about.  Can you imagine if there was no Oprah, or the Beatles or the Andy Warhols of art?  Without our pop icons, our pop culture, there wouldn’t be as much buzz in our world.

7.  Allow us to express ourselves…  What do you like to do to express yourself?  Maybe you like to write poems or short stories?  Maybe you play music on the piano?  Maybe you draw and doodle?  Maybe you dance when no one is looking?  Maybe you sing in the shower?  These expressions of yourself are the arts.  Stop and think about how you express yourself, and I am willing to bet that the arts play a part almost every time.

6. Picture it!  Taking photographs to remember our lives or adding a picture to a statement we make on our blog is allowing an image to do the talking for us.  A picture is worth a thousand words, and images either through paint, pen, graphic design or photograph, help us record our histories.  If you wanted to show your baby with a bunch of chocolate cake on his face to make others laugh, you would use a picture.  Can you imagine our text books or news without images?  Boring!   Seeing is believing.  Pictures bring our stories to life.  The photographers and artists that help create these images as well as the camera and software designers that allow us to capture and create images ourselves are artists that help us to picture our lives.

5. Make learning fun! Yes the veggies list does have arts education as a point, but let’s jazz this us a bit.  We could learn our multiplication tables by memorizing or we could learn by applying a song.  Which way do you think a kid would a)prefer and b)remember?  The arts make learning fun and easier to absorb.  Why do you think Sesame Street is so successful for young children?  Do you think without the puppets, colors, cartoons, etc, that the children would be as fascinated by it?  Many of us learned our bones through the bone song.  My fifth grade teacher was fond of theater and we would pretend we were a character at the chalk board when we had to demonstrate in front of the class.  I remember being a robot working on a division problem.   Kids also love to take a break from the regular subjects for their arts and music classes.  It makes school fun to go to.  Sure, we could cut the arts out of eduction, but without the arts, education would not be fun and our children would learn less.

4.  Get us together! Whenever we want to go out with our friends, most of the time, the arts are involved.  Our conversations at coffee shops about music, games, something we saw on the news, or the latest adventures on a favorite television show, have arts involved.  We go to movies together or go see our children’s school plays.  Family trips to a museum or concert brings a family more together.  The arts are social events that get us talking and provide us with places to congregate.

3. Help us to think creatively…In order for us to have people that can be creative and come up with the next scientific solution, we need the arts to teach them how to think creatively.  Have you ever not been able to sleep and instead turned on the television to see infomercials about the latest inventions that will improve our lives?  This type of creative thinking is boosted by being involved in the arts.  The next time you hear about the latest science discovery or the latest product invention, think creatively about how these people learned to be creative. You can go to the library and check out a biography of your favorite scientist or inventor.  Most of them were involved with the arts in one way or another.

2. Help us deal with the veggies of our lives… A spoonful of sugar helps the medicine go down.  The arts are the sugar to the medicine of our lives.  How many of you use your iPod for music while cleaning the house or doing your exercises for the day? Music is used many times to help us get through the chores of life.

1. Make our lives easier… Sometimes we need to escape.  The arts provide us the fantasy time we need to get away from our real lives.  Through this time, we might gain a new perspective, time to relax, or time to be just ourselves.  All in all, the arts make our lives easier in so many ways.

I’m sure there are other popcorn and candy reasons why the arts are valuable too.  If you think of any, be sure to leave a comment!

Cheers to happy and loyal audiences,

Shoshana

Shoshana Fanizza

Audience Development Specialists

http://www.buildmyaudience.com

FacebookTwitterLinkedin

“Never treat your audience as customers, always as partners.”

~James Stewart

2 Comments

Filed under arts advocacy, Audience Development

Audience Development and rewarding your valuable patrons

In terms of good audience development, building relationships with your patrons is key.  However, time and time again I see many artists and arts organizations forget to spend time on and with their most valuable patrons.

We seem to be doing business backwards.  We reward our newcomers with discounts and extra attention and the only reward and attention we give our most loyal patrons is perhaps a subscription discount, which some of them rather not be given in order to support you.  We bend over backwards for obtaining a new audience with our marketing budgets, but are we doing anything to bend over backwards for our loyal patrons?

Perhaps some of the benefits for your subscriptions and memberships make these patrons feel a little more comfortable, but I dare say that we have fallen short when it comes to building a better connection with our most loyal patrons and supporters.  We most certainly do not spend enough time coming up with audience development programs for them.

I liken this to what most companies do.  They offer a wonderful offer to their first time customers, and once they have the customer, they practically ignore them.  The only way a loyal customer can get attention is if something goes wrong or if they finally switch companies and then switch back for the new offer. Money wise, this doesn’t make sense (cents) for any business.  We should all know that it costs more to obtain a new customer than to keep a loyal customer.

In the arts world, we may (or may not) be a little better than this.  Sure we contact our patrons when there is an upcoming event or a fundraiser, but aside from marketing to them year round and asking for their support, what are we doing to build relationships with them and making them feel honored?

Today would be a good day to start implementing programs that will finally address your loyal patrons to make them happy and to make them feel cared for.  With any audience development program, make it a point to add time to get to know them as people.

Here are a few suggestions you can bank on:

1. Audience appreciation nights
These are programs that make a fuss over your loyal audience.  It does not have to be a discount, but it should be some form of acknowledgement for your favorite audience members.  Perhaps a special show or party.  Or you could simply do something extra special for them at a regular concert.  Use your creative powers to come up with interesting and fun ways to give them the attention they deserve.

2. Rewards programs
Start rewarding your loyal audience members.  Maybe there are DVD’s or recordings you can give away after they have attended their umpteenth show.  Maybe you could start a badge program so they can show off their loyalty.  Whatever you do, make sure it is a reward that your audiences would enjoy.

3. Special drawings only for the loyal
Drawings don’t have to be only reserved for galas and fundraisers.  You can have a drawing for your loyal patrons for various prizes (based on levels of loyalty) such as coffee with the conductor, lunch with a musician, a special sitting with an artist,  a particular piece of art, or perhaps a prize seat for a performance with other bells and whistles added.  Again, you can get creative.

4. Thank you gifts
I can’t say it enough that thanking these loyal patrons as often as you can in a variety of ways is the best thing you can do for your business.  For the cream of the crop, you can make it a point to thank these patrons with a special thank you gift just for them.

There are many more ways you can show appreciation for your most valuable patrons.  The point is to start implementing these programs sooner than later so you can make your loyal patrons feel valued.  You in return will reap the benefits of these valuable relationships.

Cheers to happy and loyal audiences,

Shoshana

Shoshana Fanizza

Audience Development Specialists

http://www.buildmyaudience.com

FacebookTwitterLinkedin

Leave a comment

Filed under arts management, arts marketing, Audience Development

Audience development needed – Van Cliburn proves the arts deserve it!

I saw another listing of an orchestra filing for Chapter 11 today.  Right now I am hoping and praying that more people will start seeing the value of audience development and do what they can to give it a fair try.  It is sad to see artists and arts organizations in trouble, especially when they have so much to offer.

Yesterday was my favorite pianist, Van Cliburn’s birthday.  My Twitter friend @alanayu alerted me to a NY Times article last weekend:

Basking in Russia’s Love Long After a Musical Triumph

This article points out the love that Russian music lovers have for Van Cliburn and that he was an ambassador for the United States during international high-level meetings between the Soviet and American leaders.

It pointed out how special he was to them.  They gave him the nicknames, “Vanya” or “Vanushka.”

A Russian violinist, Artur Shtilman, recalled the tremulous words of a janitor who said the performance had left her strangely transfixed: “This young man, really just a boy — he plays, and I sit and cry. I myself don’t know what is happening to me, because I have never listened to this music, and I simply cannot tear myself away.”

Special artists and arts productions can do this for us – touch us so emotionally that  it changes us in those moments to be open to much, much more.

I was digging through YouTubes of Van Cliburn yesterday to post various clips in celebration of his birthday.  I found this absolutely amazing clip that made me feel exactly how the janitor from the article describes.  I was an emotional wreck with all the different emotions washing over me.  I share this clip with you now to show you that the arts are worth funding and that audience development is very much needed to ensure the future of the arts today.  Audience development will provide support for the arts by helping to build audiences and getting them more involved by supporting further through volunteering, donations, sponsorships and more.  Some people are naturals at it, which I feel Van Cliburn very much was.  He formed relationships with the people of a country that seemed almost impossible at the time to relate to (so we thought).  Through his music and his personality, they are still his friends and supporters, and he is still their “Vanya.”

I hope you enjoy this clip.  Notice the picture of the full house crowd intently listening to every note.  To me this example stands for everything that is beautiful about the arts.

Cheers to happy and loyal audiences,

Shoshana

Shoshana Fanizza

Audience Development Specialists

http://www.buildmyaudience.com

FacebookTwitterLinkedin

“Never treat your audience as customers, always as partners.”

~James Stewart

Leave a comment

Filed under arts advocacy, Audience Development

Audience development thoughts for the weekend

Sometimes it is good to take time off, step away from the day to day in order to get a fresh perspective.   After a few days away, I have a few thoughts to share about obtaining new audiences.  These are thoughts in no particular order with hopes to open much more conversation.

  • If we would like to have a particular audience we need to cater to that audience.
  • Catering to a particular audience may mean changes need to be made.  If you want your art to stay the same, your audience won’t grow either.
  • However, when is it time to say “enough” when it comes to change? You don’t want to turn your art inside out and upside down in order to appeal to a new audience.  It wouldn’t be your art anymore.
  • A delicate balance needs to be established when considering making changes for a new audience.
  • You can add new elements to your typical fair.
  • You can change your typical fair in ways that will appeal more strongly to a new audience.
  • Through the changes though, it is still good to stay true to the art, the play, the music.  Don’t insult your art to gain favor with a potential audience.
  • On the flip-side, don’t insult your audience and be over controlling about your art.
  • Be open to what the new audience is looking for.  Perhaps a new presentation would benefit your art form as well.
  • Quality and care need to be a part of everything you do.  Take care to give your best to your audience.
  • Invite your audience to become a part of your art in one way or another.  Find comfortable ways for you both to engage in a two way relationship.
  • Try not to step on other people’s toes when promoting your art or contributions.  Be gracious and become partners with  other artists, organizations and your audience members.
  • Form collaborations that are win-win for everyone involved.  No one wants to feel like they received the short end of the stick.
  • Always give credit where credit is due.
  • Connect others to become more connected with others too.
  • Learn how to help others and you usually find that you are helping yourself in the process.
  • Be open to new ideas before you shoot them down.  Be open to attempting something new.
  • Be confident to keep what is working for you now.
  • Become a team with the people surrounding your art.  Try not to point fingers and play the blame game and instead, focus on solutions and being a team.  If you see an “us vs. them” mentality coming into play, you are not on the right track.
  • Invite people to your art party.  Sometimes artists do not have the support they need because they “forget” to invite/ask others to join them.
  • Be mindful of where your art fits into the world.  Be honest about who you are and what your art is.
  • Brand to your individuality.  Find what makes you special and sets you apart instead of copying the same old same old.
  • Reach out to others that would enjoy who you are and what your art is about.
  • If you want an audience to support you, you need to support them.  What do they need?
  • Always follow up and follow through.
  • Relationships are what makes it possible to get the support we need.  The stronger the relationship, the more likely people will want to support you.
  • Be honest about your relationships.  Are they two way streets or do you simply contact them when you need them (or vice versa)?
  • Spell people’s names correctly.
  • If you want a diverse audience, you need a diverse outreach program.  Not everyone speaks the same “language.”
  • If you want a diverse audience, sometimes you need to learn another “language.”
  • Be sure to thank people efficiently, timely, and memorably.
  • The quicker you realize that these points can carry over to your everyday life, the faster audience development will become more natural to you.

Cheers to happy and loyal audiences,

Shoshana

Shoshana Fanizza

Audience Development Specialists

http://www.buildmyaudience.com

FacebookTwitterLinkedin

“Never treat your audience as customers, always as partners.”

~James Stewart

Leave a comment

Filed under arts management, arts marketing, Audience Development, fund raising, Fundraising